Service and Support

Technical Support

Email us at support@UNILUMIN-USA.COM or call our Support Line: (407)574-2435

RMA Process

Repair and warranty requests are handled through our Service Portal and our team can be reached on the Service Line: (407)574-2131

Additional Handouts

Technical Support

Submit a Service Request

For urgent technical questions and support requiring prompt response please reach out to Unilumin USA Service/Support line: (407) 574 8946

Repair and warranty requests are handled through our Service Portal. To submit your request, simply log into your account to create a ticket. If you don’t have an account yet, please send us an email to register.

Return Material Authorization (RMA) Process

Step 1: Login to your Service Portal account.

Step 2: Once logged in, click the link for Request Service.

Step 3: Under the Service Location dropdown, select the ship-to address or site address. Under On-site Contact select yourself as the requestor. In the Description field, please enter your billing address and any relevant details about the RMA.

Step 4: Submit your request. You’ll receive a confirmation number, which we recommend you hold on to for future reference.

UCORE-IR Training Schedule

About UCORE-IR Training

Engineer/technician focused training classes that focus on Installation, handling and field servicing practices and operations. Field servicing such as modules swaps, RX cards, PSUs, hub boards and mechanical components are covered along with a heavy focus on the various processing platforms such as Novastar, Brompton and Megapixel systems.

We cover basic operations, system setup and field service functions. reloading of LED panel FW/SW, Processor FW/HW updating, as well as working in both basic and creative modes plus we also cover troubleshooting and system architecture.